Return & Refund Policy

This Return & Refund Policy applies to Home & Living products purchased from xisojmns.shop by customers in the United Kingdom. It operates in addition to statutory consumer rights that cannot lawfully be excluded.

14-Day Right to Cancel Online Orders

Subject to the legal exceptions described below, a UK consumer who purchases goods online may cancel the order without giving a reason by notifying xisojmns.shop within 14 days after the goods are delivered.

If one order is delivered in separate instalments, the cancellation period generally begins when the final item or instalment is delivered. After notifying us of cancellation, the consumer normally has a further 14 days to return the goods.

To exercise this right, email kuszejpaula@gmail.com before the cancellation period expires. Clearly state that you wish to cancel and include your name, order number, products concerned, and contact details. A clear cancellation statement is sufficient.

Handling the Goods During the Cancellation Period

You may inspect the goods in a manner reasonably similar to how you could inspect them in a physical shop. You should take reasonable care of the goods while they are in your possession.

We may be entitled to reduce a cancellation refund to reflect diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods. Opening packaging or reasonably inspecting a product does not automatically remove the statutory cancellation right.

Exceptions to the Cancellation Right

The statutory cancellation right may not apply to certain goods, including:

• Products made to the consumer's specifications or clearly personalised.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
• Goods that become inseparably mixed with other items after delivery.

An exception will be applied only where it is relevant and lawful. It does not remove remedies for goods that are faulty, damaged, unsafe, incorrect, or not as described.

How to Return a Cancelled Order

Contact kuszejpaula@gmail.com before sending goods. We will provide return instructions appropriate to the product and available carrier arrangements.

Do not send products to an address merely because it appears on this website. The business correspondence address is not automatically an authorised return address. Returns sent without instructions may be delayed or may not be capable of being received.

Unless xisojmns.shop agrees otherwise or the goods are faulty, the customer is generally responsible for the direct cost of returning goods following a change-of-mind cancellation. Products should be packaged securely to prevent avoidable damage in transit.

Cancellation Refunds

Where the statutory cancellation right applies, we will refund payments due for the cancelled goods and any basic outbound delivery charge actually paid. Because standard shipping is free, there is normally no standard delivery charge to refund. Extra costs for a delivery service more expensive than standard delivery are not refundable beyond the standard-delivery amount required by law.

Refunds will normally be made to the original payment method within the period required by law. For returned goods, we may withhold the refund until the goods are received or evidence of return is supplied, whichever occurs first where applicable. Banks and payment providers may require additional processing time after a refund is submitted.

Faulty, Damaged, Unsafe, Incorrect, or Misdescribed Goods

Goods supplied to UK consumers must meet applicable statutory standards, including satisfactory quality, fitness for purpose where relevant, and correspondence with description.

If a product is faulty, damaged, unsafe, incorrect, or not as described, contact kuszejpaula@gmail.com and provide:

• Your order number.
• The product name.
• A clear description of the problem.
• Photographs or video where they reasonably help demonstrate the issue.
• Details of any parcel or packaging damage.

Depending on the circumstances and applicable law, remedies may include rejection and refund, repair, replacement, price reduction, or another statutory remedy. The applicable remedy may depend on factors including when the problem is reported, whether repair or replacement is possible, and whether a previous remedy has failed.

Return Costs for Problem Goods

Where goods fail to conform to the contract, xisojmns.shop will bear reasonable return costs as required by law. For large, heavy, installed, or difficult-to-transport Home & Living products, contact us before arranging transport so that an appropriate collection or assessment method can be considered.

Exchanges

Where an exchange is requested and appropriate, replacement stock must be available. If the same item is unavailable, a refund or another remedy may be offered or required depending on the circumstances and applicable law.

Order Changes Before Dispatch

To request an order change or cancellation before dispatch, email kuszejpaula@gmail.com immediately. We will try to assist, but changes cannot be guaranteed after processing begins. This does not affect a statutory cancellation right that later applies.

Statutory Rights

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded under applicable UK consumer law.

Contact

Return and refund enquiries for xisojmns.shop should be sent to kuszejpaula@gmail.com.

Business correspondence address: 11 Park Road, Clacton-on-Sea, CO16 8PW, United Kingdom. Obtain return instructions before sending any goods.